The Saga of a Refrigerator

I’ve been meaning to share this story for a while now. Let me roll back the clock to early July . . .

When your refrigerator doesn’t work, what do you do? Tweet, of course!

But the saga starts earlier than that. In September 2017 my husband and I remodeled our kitchen. We did a complete gut and redo, opening it up to what used to be the dining room. See those wires hanging from the ceiling in the photo below? There used to be a wall there (and yes, Raven had to nose in on the action).

Room the has been gutted for remodeling, wires hanging from ceiling, plywood subfloor, ladder and tools aboutSix weeks of construction was miserable, but when all was said and done, we had a new kitchen complete with a full appliance package from LG—stove, refrigerator, microwave, dishwasher.

Open kitchen concept with black stainless appliances and white cabinets

The French door refrigerator came loaded with bells and whistles, including a door-within-a-door, multi-use drawer, and a deep freezer with multiple trays. Because of the size, the delivery guys had to remove the doors to get it into the house. We’d never bought LG before, but were sold on the features.

French door black stainless LG refrigerator with middle drawer and bottom freezer

I was really pleased with our purchase until the morning of July 3rd  of this year, when I opened the freezer and realized it was defrosting. My husband and I scrambled to move everything into the garage where we have a spare refrigerator/freezer. Unfortunately, not everything fit in the smaller freezer, and some things were too far gone. After trying to figure out what went wrong ourselves, I found a number for LG online and DH called. They had him do several diagnostic tests, but nothing worked.That meant calling in a service technician. Again, I went online and found a local appliance vendor who worked on LG products.

On July 5th a tech arrived and spent over an hour trying to solve the problem. He finally had to call LG. More diagnostic tests with the end result being the control panel had to be replaced. LG warrants the compressor on their refrigerators for ten years, but everything else is one year only—unless you buy an extended warranty.

Of course, we didn’t.

Let’s not forget this refrigerator, which cost a sizable chunk of change, isn’t even two years old. DH and I were aggravated but figured paying a $350 repair bill was better than buying a new refrigerator. The control panel wasn’t in stock—naturally—so we had to wait for a return visit from the technician.

On July 10th, he installed the new panel, and…nothing. After more poking, prodding, and trying to figure out what was wrong, he thought it might need a new motherboard. Might.

He couldn’t guarantee that was the problem. He also thought the freezer could need a new fan, but wouldn’t know until he replaced the motherboard so the two could “talk.” Sigh. Remember when refrigerators didn’t need a computer brain to operate?

Naturally, the motherboard had to be ordered (apparently stocking parts no longer makes sense). If, after the motherboard was installed, and the freezer still wouldn’t cool, he’d order a fan. At this point, he asked how far we wanted to go with ordering and replacing parts. We didn’t have to pay for the control panel. Since that wasn’t the issue, that part was going back. The new motherboard would run in the area of $450 to $500, and then, of course, there was the potential it wouldn’t work anyway.

We told him to order the part.

Meanwhile, frustration got the better of me. On July 15th, aggravated at not having had a working fridge for over two weeks, and ticked that this very pricey appliance hadn’t even lasted twenty-four months, I took to Twitter with a single tweet:

So disappointed in my state-of-the-art French door refrigerator by @LGUS. Not even 2 years old & motherboard has failed, freezer doesn’t work, 2 repair calls & techs are struggling to fix it. Waiting yet again for another part. So frustrated I got a lemon!

In less than 2 hours I had this reply:

So sorry to see this. Please send a private message, and we’ll be more than happy to look into this.

Did I DM? Darn, right! I love the power of Twitter!

LG hopped to it, said they’d send one of their techs at no charge, despite the refrigerator being out of warranty. Two days later the guy showed up, took one look at the size of the behemoth and asked, “Did they have to remove the doors when they delivered this?”

Yep, they sure did. So, Mr. tech checked a small compartment at the top of the left door to discover a wire connection popped loose. Apparently, when the delivery guys reattached the doors, they didn’t set the connection firmly. Over time, from opening and closing the door, it jiggled loose and couldn’t communicate with the panel which controlled the temperature in the freezer. Not even in the house five minutes and the LG tech solved our problem!

He spent a lot of time with us, went over tips and tricks and showed us all manner of little things we wouldn’t have known about the refrigerator. This man had a PhD in LG! I can’t tell you how pleased I was with LG. And yes, I did DM to thank them.

Here’s the thing: if I hadn’t made that tweet, we probably would have continued replacing parts with the first company, never getting to the bottom of the problem, and possibly having to purchase a new refrigerator. Companies are brand conscious. They monitor their handles and hashtags to see what others are saying about them. No one wants a flurry of negative tweets aimed at their brand. If I doubted LG, I’m now in love with the brand. I’m also in love with Twitter (though I always have always been).

Even my husband, who never uses social media, now recognizes the power of a single tweet. Best of all—I have a working refrigerator again!

Mothman Memes #PointPleasantSeries #UrbanLegends

I’ve been doing a lot of playing around on Twitter lately. After blogging, it’s my favorite form of social media and I find it a great place to connect with others. I also love the variety of graphic Tweets I find there. Novelicious and Abandoned Places are two of my favorite Twitter feeds with amazing graphics. If you haven’t visited them before, you might want to give them a looksee.

With the last of my Point Pleasant novels, A Desolate Hour releasing, I decided I needed a new pinned Tweet. I change it out every now and then depending on the promo I’m doing at the time. I also decided the other two books in the series could benefit from ehanced visual representation, especially with book one, A Thousand Yesteryears, currently on sale for .99c

Here’s what I’ve been up to:

A Thousand Yesteryears (Book 1)
Banner ad for A Thousand Yesteryears by Mae Clair features the night sky over an old farmhouse

Behind a legend lies the truth…

As a child, Eve Parrish lost her father and her best friend, Maggie Flynn, in a tragic bridge collapse. Fifteen years later, she returns to Point Pleasant to settle her deceased aunt’s estate. Though much has changed about the once thriving river community, the ghost of tragedy still weighs heavily on the town, as do rumors and sightings of the Mothman, a local legend. When Eve uncovers startling information about her aunt’s death, that legend is in danger of becoming all too real.

Caden Flynn is one of the few lucky survivors of the bridge collapse, but blames himself for coercing his younger sister out that night. He’s carried that guilt for fifteen years, unaware of darker currents haunting the town. It isn’t long before Eve’s arrival unravels an old secret—one that places her and Caden in the crosshairs of a deadly killer.

Universal Purchase Link | Currently .99c from all book retailers

~ooOOoo~

A Cold Tomorrow (Book 2)

Banner Ad for A Cold tomorrow by Mae Clair features road through a meadow near few trees and foggy in forest at night

Where secrets make their home… 

Stopping to help a motorist in trouble, Katie Lynch stumbles upon a mystery as elusive as the Mothman legend that haunts her hometown of Point Pleasant, West Virginia. Could the coded message she finds herald an extraterrestrial visitor? According to locals, it wouldn’t be the first time. And what sense should she make of her young son’s sudden spate of bizarre drawings—and his claim of a late-night visitation? Determined to uncover the truth, Katie only breaks the surface when a new threat erupts. Suddenly her long-gone ex-boyfriend is back and it’s as if he’s under someone else’s control. Not only is he half-crazed, he’s intent on murder.

As a sergeant in the sheriff’s office of the famously uncanny Point Pleasant, Officer Ryan Flynn has learned to tolerate reports of puzzling paranormal events.   But single mom Katie Lynch appears to be in very real danger—and somehow Ryan’s own brother, Caden, is caught up in the madness, too. What the skeptical lawman discovers astounds him—and sends him into action. For stopping whatever evil forces are at play may just keep Katie and Caden alive.

Universal Purchase Link

~ooOOOO~

A Desolate Hour (Book 3)

Banner ad for A Desolate Hour by Mae Clair features Man standing in a dark mysterious forest with bloody lake in foreground

Sins of the past could destroy all of their futures . . .

For generations, Quentin Marsh’s family has seen its share of tragedy, though he remains skeptical that their misfortunes are tied to a centuries-old curse. But to placate his pregnant sister, Quentin makes the pilgrimage to Point Pleasant, West Virginia, hoping to learn more about the brutal murder of a Shawnee chief in the 1700s. Did one of the Marsh ancestors have a hand in killing Chief Cornstalk—the man who cursed the town with his dying breath?

While historian Sarah Sherman doesn’t believe in curses either, she’s compelled to use her knowledge of Point Pleasant to uncover the long-buried truth. The river town has had its own share of catastrophes, many tied to the legendary Mothman, the winged creature said to haunt the woods. But Quentin’s arrival soon reveals that she may have more of a stake than she realized. It seems that she and Quentin possess eerily similar family heirlooms. And the deeper the two of them dig into the past, the more their search enrages the ancient mystical forces surrounding Point Pleasant. As chaos and destruction start to befall residents, can they beat the clock to break the curse before the Mothman takes his ultimate revenge?

Universal Purchase Link

~ooOOoo~

And there you have my Twitter memes. I’ve also added them to the book pages on my website, and would be delighted if you share them around should you stumble over them in your online roaming. I’ve been meaning to create these for a while but had to finally buckle down and set aside the time. Once I did, it was a fun and creative exercise. I’d still like to make a few for my older books, and a few more for my Point Pleasant series. As always, time is the enemy.

Do you use graphics to promote your books? If so, have you found them too be helpful? I remember the days when it was enough to make a Tweet and add a link, but Twitter has become a visual medium. Personally, I love that. Especially now that images don’t count into those 140 characters. I’ve definitely been sucked in by the beautiful graphic promos I’ve seen on Twitter, and have even bought books as a result. How about you?

And most importantly—how do you like my Mothman memes? The last one is my personal favorite. 😀